Leading Change in Communication, Part 1: Trust

Posted by Cathy Segarra on November 16, 2017

Proper communication begins with trust. And, in this day and age, without trust, success is only fleeting.

You might be surrounded by people that have the passion, drive, and competency it takes to be successful in your business, but if you and your employees aren't equipped with the right communication skills (those that breed trust), your efforts may be short-lived. Simply put, if employees or clients don't trust you or the values of your organization, the results you seek today might never match your vision of the future.

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Topics: Communication, Leadership, Empathy, Succession Planning, Management Development, Active Listening

Communicating with Care: Why Empathy is Important.

Posted by Faith Jones on November 09, 2017

Not to be confused with sympathy, empathyas defined by Psychology Today—is "the experience of understanding another person's condition from their perspective." Said another way, it's the ability to relate with someone else through their feelings rather than by their words or actions. Simply put, you feel like they do.

But when empathy isn't a part of your communication equation, those that you interact with on a daily basis can start to shut down or feel isolated. And in the workplace, teamwork can quickly turn into "me-work". Ultimately, not employing empathy in your communications can cause your personal and professional relationships to suffer greatly.

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Topics: Communication, Leadership, Empathy, Active Listening

4 Communication Habits to Enact Now for Improving Workplace Morale

Posted by Faith Jones on November 06, 2017

For a moment, think back to this familiar instance of feeling out of the loop:

You're meeting a friend for coffee, and you find yourself waiting (...and waiting) for them to arrive. After reaching out via text, you realize you didn’t receive their note—they’d wanted to reschedule. 

Despite being friends, this situation can cause a little awkwardness and more than a fair share of frustration. And it all came as a result of poor communication.

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Topics: Communication, Leadership, Empathy, Employee Development, Succession Planning

5 Ways to Turn On Your Active Listening Abilities

Posted by Daniel Giraldo on October 27, 2017

You don't need to be bitten by a mutant spider to be capable of the extraordinary. All it takes is your attention and your intention to understand others.

Before moving on, just so we're clear, this post contains no promise of superhuman powers—you're already equipped with the amazing ability to empathize and listen. Instead, what follows are a series of steps to turning on your natural, active listening abilities. No spidey sense required.

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Topics: Communication, Leadership, Empathy, Active Listening

Active vs Passive Listening: Do You Know The Difference?

Posted by Daniel Giraldo on October 26, 2017

The National Center for Voice and Speech asserts that the average person speaks at a rate of 150 words per minute (or wpm, for short), while the average person can passively listen to roughly 1,000 wpm. This ability to hear more words than can be said comes naturally, you might think—"two ears, one mouth," I can hear my mother say. But there's a big difference between being biologically inclined to passively listen and being skilled to actively engage in a given communication. The latter is something to be intentionally developed over time.

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Topics: Communication, Leadership, Empathy

Going Up? 3 Smart Moves to Support and Sustain Business Growth

Posted by Daniel Giraldo on October 19, 2017

It should be overtly stated (and undeniably understood) that status quo thinking in business is a hazard to avoid at all costs. 

But maybe you've just invested a wealth of time and resources into streamlining processes? Perhaps you're reaping the benefits of an effective marketing campaign? Whatever the case may be, you know your business is growing, or at least your hope is that it's about to take off fastWhy think otherwise?

With so much going on, adding more layers of planning, analysis and safeguards to infrastructure seems unreasonable, at least for the time being. In fact, the associated thought behind this kind of static behavior is that there just isn't enough time for anything else anyway.

It isn’t more time you need.

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Topics: Leadership, Succession Planning, Time Management, Healthy Business Growth

Winter is Coming: Are you Planning for Succession?

Posted by Candido Segarra on October 17, 2017

A month and a half after HBO's Game of Thrones season 7 finale, it's still a good time to plan for the coming winter. The season, of sorts, I'm referring to; however, has less to do with White Walkers and more to do with workplace trends and leadership continuity. 

Planning for succession is not something most leaders typically think about until they are ready to retire. Troublesome turnaround rates can also be mitigated by implementing a proper succesion plan, unlike the due course of the Lannister line. And while the consequences of not having a plan in place can have a lasting effect on your business (or The Seven Kingdoms for that matter), the process of creating one is nothing to lose your head over.

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Topics: Leadership, Succession Planning, Management Development

Are You a Tactical or Strategic Business Leader?

Posted by Daniel Giraldo on October 11, 2017

Throughout history, war has been perceived as actions comprised of two distinct types of engagements. The first focuses on tactics—or the completion of outlined objectives. The second is centered on strategy—or the planning of scenarios that lead to and from successful battlefield encounters.

In pondering the parallels between war-fighting and business operations, these two types of engagements resemble two distinct leadership styles. And while all might be fair in (love and) war, certain behaviors and attitudes in business aren’t beneficial to your bottom line. Both styles exhibit strengths (and both are necessary at one time or another), yet one leadership style is exponentially more effective than the other in terms of business growth.

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Topics: Leadership, Succession Planning, Management Development, Healthy Business Growth

The 3 V's of Modern Workplace Communication

Posted by Cathy Segarra on October 05, 2017

Communication is more than just a two-way conversation. The former emphasis placed on vocalization has been eclipsed by emergent technologies. And since workplace communication has been often described as "taking a wrong turn down a one-way street,"
it’s no longer simply about words, tone, or body language. Or is it?

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Topics: Communication, Leadership

The Business Developer's Guide to Time Valorization

Posted by Daniel Giraldo on September 28, 2017

DISCLAIMER: this is NOT the same advice you've seen or heard repeatedly on how to manage time effectively. Everyone knows that it isn't time so much as it is the priority of tasks in need of rearrangement, anyway.

And so, this blog asks not "how can I make better use of my time," but "how can I add value to my time?" And since you're taking time out of your day to read this, the information below has been condensed into three painless time valorization habits you can implement now to effect change in your organization today.

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Topics: Leadership, Time Management, Healthy Business Growth