Leading Change in Communication, Part 1: Trust

Posted by Cathy Segarra on November 16, 2017

Proper communication begins with trust. And, in this day and age, without trust, success is only fleeting.

You might be surrounded by people that have the passion, drive, and competency it takes to be successful in your business, but if you and your employees aren't equipped with the right communication skills (those that breed trust), your efforts may be short-lived. Simply put, if employees or clients don't trust you or the values of your organization, the results you seek today might never match your vision of the future.

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Topics: Communication, Leadership, Empathy, Succession Planning, Management Development, Active Listening

Communicating with Care: Why Empathy is Important.

Posted by Faith Jones on November 09, 2017

Not to be confused with sympathy, empathyas defined by Psychology Today—is "the experience of understanding another person's condition from their perspective." Said another way, it's the ability to relate with someone else through their feelings rather than by their words or actions. Simply put, you feel like they do.

But when empathy isn't a part of your communication equation, those that you interact with on a daily basis can start to shut down or feel isolated. And in the workplace, teamwork can quickly turn into "me-work". Ultimately, not employing empathy in your communications can cause your personal and professional relationships to suffer greatly.

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Topics: Communication, Leadership, Empathy, Active Listening

4 Communication Habits to Enact Now for Improving Workplace Morale

Posted by Faith Jones on November 06, 2017

For a moment, think back to this familiar instance of feeling out of the loop:

You're meeting a friend for coffee, and you find yourself waiting (...and waiting) for them to arrive. After reaching out via text, you realize you didn’t receive their note—they’d wanted to reschedule. 

Despite being friends, this situation can cause a little awkwardness and more than a fair share of frustration. And it all came as a result of poor communication.

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Topics: Communication, Leadership, Empathy, Employee Development, Succession Planning

5 Ways to Turn On Your Active Listening Abilities

Posted by Daniel Giraldo on October 27, 2017

You don't need to be bitten by a mutant spider to be capable of the extraordinary. All it takes is your attention and your intention to understand others.

Before moving on, just so we're clear, this post contains no promise of superhuman powers—you're already equipped with the amazing ability to empathize and listen. Instead, what follows are a series of steps to turning on your natural, active listening abilities. No spidey sense required.

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Topics: Communication, Leadership, Empathy, Active Listening

Active vs Passive Listening: Do You Know The Difference?

Posted by Daniel Giraldo on October 26, 2017

The National Center for Voice and Speech asserts that the average person speaks at a rate of 150 words per minute (or wpm, for short), while the average person can passively listen to roughly 1,000 wpm. This ability to hear more words than can be said comes naturally, you might think—"two ears, one mouth," I can hear my mother say. But there's a big difference between being biologically inclined to passively listen and being skilled to actively engage in a given communication. The latter is something to be intentionally developed over time.

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Topics: Communication, Leadership, Empathy

The 3 V's of Modern Workplace Communication

Posted by Cathy Segarra on October 05, 2017

Communication is more than just a two-way conversation. The former emphasis placed on vocalization has been eclipsed by emergent technologies. And since workplace communication has been often described as "taking a wrong turn down a one-way street,"
it’s no longer simply about words, tone, or body language. Or is it?

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Topics: Communication, Leadership

Research: What Millennials want Employers to Know

Posted by Cathy Segarra on August 18, 2017

We are conducting a reasearch about change in the 21st Century workplace. To that effect, we need your engagement and feedback. If you are a Millennial manager or worker, we would like to know what would you like your Baby Boomer employer to know. Your ideas can include:

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Topics: Communication, Millennial Generation, Management Development, Time Management

How to Manage Multiple Generations in Your Business [Quiz]

Posted by Cathy Segarra on August 02, 2017

Each one of us sees the world from our own unique perspective. When we are part of a team, we bring that perspective to a team environment. Personality traits within a team can complement and build on each other, so leaders must recognize and learn to utilize personality differences in a complementary way.

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Topics: Communication, Leadership, Management Development

5 tips on how to be a Leader, Not a Boss

Posted by Cathy Segarra on July 24, 2017

The way you manage people shows through company image, talent retention, employee loyalty and the quality of work they provide. But there can be grand differences in each of these aspects when whoever in charge is either the embodiment of a leader or is simply being a boss. To reap the benefits of quality work and to create a positive workplace environment, follow these tips (and enjoyable GIFs) on how to be a leader, not a boss.

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Topics: Communication, Leadership, Employee Development

The Importance of Empathy in Leadership

Posted by Cathy Segarra on July 13, 2017

As a leader, your most important assets are your people, and gaining their respect is more powerful than any element of control that comes with your position. Building a connection with your employees is what helps separate a leader from a boss. The importance of empathy in leadership is so that in conversation, you are able to connect to your employees and understand them.

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Topics: Communication, Leadership, Empathy