Management Development Blog

Research: What Millennials want Employers to Know

Posted by Cathy Segarra on Aug 18, 2017 2:50:00 PM

We are conducting a reasearch about change in the 21st Century workplace. To that effect, we need your engagement and feedback. If you are a Millennial manager or worker, we would like to know what would you like your Baby Boomer employer to know. Your ideas can include:

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Topics: Communication, generational management, millennial development, research

How to Manage Multiple Generations in Your Business [Quiz]

Posted by Cathy Segarra on Aug 2, 2017 10:30:00 AM

Each one of us sees the world from our own unique perspective. When we are part of a team, we bring that perspective to a team environment. Personality traits within a team can complement and build on each other, so leaders must recognize and learn to utilize personality differences in a complementary way.

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Topics: Communication, leadership, generational management

5 Ways communication can improve workplace morale

Posted by Cathy Segarra on Jul 26, 2017 10:01:00 AM

High workplace morale is needed for productivity, employee retention, and long-term success, and nothing hurts workplace morale like poor communications

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Topics: Communication, leadership, employee development

How to Be a Leader Not a Boss

Posted by Cathy Segarra on Jul 24, 2017 10:05:00 AM

The way you manage people shows in the quality of work they provide. Training, engaging, and praising your employees make for a more enjoyable workplace. The difference between a leader and a boss shows through your employees and the service your company is trying to sell. 

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Topics: Communication, leadership, employee development

Why is Communication Important in Leadership? Part 2: Inclusion

Posted by Cathy Segarra on Jul 19, 2017 8:39:12 AM

Communications can be one of the greatest strengths or greatest weaknesses of an organization. In part one of the “Why is Communication Important in Leadership” series, we discussed the importance of leaders today needing to seek more of a “conversation” with your employees versus a series of commands. The first element of managing communications was trust, but it does not stand alone. Leaders must also ensure there is an element of communication inclusion within your organization.

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Topics: Communication, leadership, training, employee development

Why is Communication Important in Leadership? Part 1:Trust

Posted by Cathy Segarra on Jul 17, 2017 10:05:00 AM

As organizations move from the traditional, top-down model of leadership to a team-oriented style of leadership, communications must also be managed differently. This includes how the flow of information to, from, and among employees is handled. Leaders today must seek to have more of a "conversation" with their employees versus a series of commands that trickle down through the organization. That is why the first answer to "why is communication important in leadership" is trust.

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Topics: Communication

The Importance of Empathy in Leadership

Posted by Cathy Segarra on Jul 13, 2017 9:57:00 AM

As a leader, your most important assets are your people, and gaining their respect is more powerful than any element of control that comes with your position. Building a connection with your employees is what helps separate a leader from a boss. The importance of empathy in leadership is so that in conversation, you are able to connect to your employees and understand them.

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Topics: Communication, leadership, empathy

Communicating with Empathy in the Workplace

Posted by Cathy Segarra on Jul 11, 2017 10:12:00 AM

Empathy means understanding another person so well that you identify with them, you feel like they do. It should not be confused with sympathy (feeling for someone) but empathy is feeling as someone. It is even more complex than listening; it is engaging. Someone who practices empathy, focuses on the speaker's feelings, not just their actions or circumstances.

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Topics: Communication

5 Steps to Achieve Active Listening in the Workplace

Posted by Cathy Segarra on Jul 5, 2017 8:27:31 AM

Active listening is about truly understanding and accepting the other person's clues and messages. Through the conversation, it is important to understand their situations and feelings. When it comes to conversations in the workplace, it is especially important to achieve active listening. Active listening helps the important messages get across accurately and make the office work more productive.

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Topics: Communication

Active vs Passive Listening

Posted by Cathy Segarra on Jul 3, 2017 9:34:00 AM

Research indicates the average person speaks at a rate of 150 words per minute, while the average person can hear at a rate of 1,000 words per minute. Although, we recall only 25-50% of what we hear. One explanation for why we recall so little is what we do with the extra time.

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Topics: Communication